Terms of Service

Last updated: December 15, 2025

1. Acceptance of Terms

By accessing or using Crystol AI's services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Description of Service

Crystol AI provides an AI-powered customer support platform that includes automated ticket resolution, chat integrations, workflow automation, and related services. We reserve the right to modify, suspend, or discontinue any part of our services at any time.

3. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Acceptable Use

You agree not to use our services for any unlawful purpose or in any way that could damage, disable, or impair our services. You may not attempt to gain unauthorized access to any part of our services or systems.

5. Intellectual Property

All content, features, and functionality of our services are owned by Crystol AI and are protected by international copyright, trademark, and other intellectual property laws.

6. Limitation of Liability

Crystol AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our services.

7. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of any material changes by posting the updated terms on our website. Your continued use of our services after such changes constitutes acceptance of the new terms.

8. Contact Us

If you have any questions about these Terms of Service, please contact us at legal@crystol.ai